Hi all
Calling all SAPUI5 experts out there. We are in the process of setting up HR Renewal and have a peculiar situation with the lanes after personalisation. I hope that you have seen something similar and you know of a magic switch which will get rid of this little niggle we are experiencing.
Here is a rundown of what we are experiencing with some screenshots attached.
When starting up the Employee Self-Service and Manager Self-Service applications the roles display all the lanes as expected. These lanes are not personalised as standard and as a result there are no background images assigned to the role.
I then start by adding a background image to the role for my user.
I choose an image for ESS and close the theme chooser. I log off the system and log back on to ensure my theme changes took effect without any adverse symptoms.
I choose the Toggle Settings button to personalise the landing page for my user. This is where the bizarreness starts. Even though I have lanes displayed for my user, none of them are selected on the lane selector tiles.
I delete all the lanes and re-add them replicating what an end user may do. The lanes then display as expected.
I log off, make myself a coffee and log back on again. The lanes just hang and none of the previously displaying information is shown anymore.
The only known way to get the lanes back is to reset the personalisation as seen above.
To investigate the issue, I logged into the backend and looked at the OData error logs and see a few errors containing the message "Resource Chip not found" and the application log has it's corresponding entry. Google Chrome developer tools also display an error to this effect with a bit more detail seemingly pointing to the personalisation which isn't found. Below is a copy of the Google Chrome message:
2014-09-26 12:41:58 [main.html] Error (404, Not Found) in OData response for GET "/sap/opu/odata/UI2/PAGE_BUILDER_PERS/Chips('X-SAP-UI2-PAGE%3AHREMPLOYEE%3A00O2TM3I4P3SJJNTS468SZQGY')?$expand=ChipBags/ChipProperties": HTTP request failed
Details: Resource Chip not found. - {"requestUri":"/sap/opu/odata/UI2/PAGE_BUILDER_PERS/Chips('X-SAP-UI2-PAGE%3AHREMPLOYEE%3A00O2TM3I4P3SJJNTS468SZQGY')?$expand=ChipBags/ChipProperties","statusCode":404,"statusText":"Not Found","headers":[],"body":"{\"error\":{\"code\":\"SY/530\",\"message\":{\"lang\":\"en\",\"value\":\"Resource Chip not found.\"},\"innererror\":{\"transactionid\":\"027245E4CB4BF1B993FE00163E000001\",\"timestamp\":\"20140926114110.6160000\",\"Error_Resolution\":{\"SAP_Transaction\":\"Run transaction /IWFND/ERROR_LOG on SAP NW Gateway hub system and search for entries with the timestamp above for more details\",\"SAP_Note\":\"See SAP Note 1797736 for error analysis (https://service.sap.com/sap/support/notes/1797736)\"},\"errordetails\":[{\"code\":\"/IWBEP/CX_MGW_BUSI_EXCEPTION\",\"message\":\"Resource Chip not found.\",\"propertyref\":\"\",\"severity\":\"error\"}]}}}"} sap.ui2.srvc.ODataWrapper
It seems as if my personalisation isn't saved as the GET call on the OData service can't find any information. My user has all the required authorisations (SAP_ALL, SAP_NEW, X_REST) and , so I don't understand why the personalisation would not have been saved.
I have seen similar issues for Fiori posts (Resource Chip not found) stating that the OData service has to be deleted and recreated, but I cannot see that the design would require this to happen every time a landing page is personalised. I am fairly confident that we have missed something small and that there is someone out there who can provide some insight.
Our component level details are as follows:
| IW_FNDGC | 100 | 2 |
| SAP_BASIS | 740 | 8 |
| SAP_ABA | 740 | 8 |
| SAP_GWFND | 740 | 8 |
| SAP_UI | 740 | 9 |
| IW_PGW | 100 | 6 |
| SAP_HR | 608 | 5 |
| EA-HR | 608 | 5 |
Useful answers will be rewarded as always.
Thanks
