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ECM notifications triggered are not in SAP inbox - Agent determination for step '0000000056' failed

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Hi All,

 

I have implemented ECM notification workflows WS04000022 to WS04000025, did the event linkage in SWETYPV and activated Send notifications option in Compensation Review. I am all set and workflow is triggering perfectly.

 

Issue is:

 

Not getting notifications in SAP inbox.

 

(1) All the workflows uses CL_HRECM00_WORKFLOW_EVENT and method SET_INBOX to send notification to managers and approvers (tasks TS04000014 to TS04000017 for the activities Send notifications to manager/approver). When I check the method CL_HRECM00_WORKFLOW_EVENT=>SET_INBOX, it is blank.

Do I need to write code in SET_INBOX method of CL_HRECM00_WORKFLOW_EVENT class to get workitems (notifications) to SAP inbox or any BOR object/method exist for this?

 

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(2) I traced the workflow and found an error while determining agent - Agent determination for step '0000000056' failed

 

I am using standard Rule 04000003 (ECM_AGENTS). Let me know if I need to modify anything?????

 

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(3) For testing purpose I hard coded the Agent as user (my user ID) and then checked the trace (SWEL transaction).

 

It says No receiver entered.

 

Is it because of missing code in SET_INBOX method of CL_HRECM00_WORKFLOW_EVENT?

 

Please help.

 

-Pradeep


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